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...helping you get the work done

Repairs

One Off

Individual repairs for all known tools

  1. Initial contact, either call or email (contact details) your enquiry for an initial assessment. We will help you determine whether your machine is worth repairing (please note some manufacturers of unknown origin, do not supply spare parts, thus making them unrepairable. Please call for clarification if you are unsure)

  2. Visit our trade counter, or send it in via post/courier.

    We charge an inspection fee of £12.00 including vat, which will be deducted from the final invoice if you decide to go ahead with the repair. If sending, we will take a card payment for inspection at the point of contact.

     

  3. One of our fully trained technicians will inspect your machine to ascertain the fault. We will then contact you either by phone or email with a full cost breakdown. If the tool is considered beyond mechanical repair we will either scrap it under the WEEE regulations, or send it back to you dismantled (carriage charge will apply)

     

  4. Repair .Once you have approved our quotation, the workshop will proceed with the repair. Unfortunately, we are unable to guarantee a turnaround time due to manufacturers lead time on spare parts. However, with few exceptions, we aim to have you back working with the tool within 5/7 days.

     

  5. Return. When completed you will be contacted and have the choice of collecting from our premises or having the tool(s) returned by courier. For this option, we will ask for payment by credit/debit card (including a return carriage charge) prior to packaging and return.

Planned Service and Repair

This service is offered to customers with larger fleets of tools. We work closely with the end user to shorten machine downtime and costs.

  1. Initial contact, either via email or phone (contact details) to discuss your needs and usage.
  2. Site survey, we will arrange an appropriate time to visit you to assess your current tooling arrangements and discuss how we can help you with all maintenance, servicing, PAT & HAV testing.

Warranty

We are warranty repair agents for the following manufacturers.

Bosch,                             Dewalt,                   Black & Decker,                   Hitachi,                      Ryobi

If you have a machine which fails within the warranty period and guidelines please contact our workshop (contact details) to discuss.